Frequently Asked Questions

What is Valstar DSL?

Valstar DSL utilizes DSL technology which brings high speed delivery of data, video, audio and 3-D images to homes and businesses over ordinary copper telephone lines. The speed is as much as 100 times faster than the standard 28.8 modem. Valstar DSL is Valstar's high speed data service utilizing DSL technology.

How fast is it ?

Valstar DSL comes in speed combinations ranging from 320 Kbps to 1.5 Mbps download speed and 160 Kbps to 768 Kbps upload speed. A file that takes 30 seconds to download with a 28.8 modem would take less than 1 second with a Valstar DSL modem. From high end data usage for professionals to whole family entertainment on the Internet, Valstar DSL will enable you to do it faster.

Is there a constant connection?

Yes. You have a one-to-one connection with the Internet. No more dialing and no more busy signals! In addition, you will not be disconnected for having a lapse in time for being inactive.

Does it matter what Internet service provider I use?

Yes. Valstar DSL is packaged with Valstar Internet Service and has earned the reputation of delivering cutting-edge, Internet technology products and services as well as an exceptional level of customer service. All package prices include Valstar DSL and Internet Service via Valstar Internet Services.

Is Valstar DSL a feature or a phone line?

Valstar DSL is a feature that is added to an existing phone line.

Can I talk on my phone at the same time?

Yes. Valstar DSL enables you to surf the Internet and talk on the phone simultaneously.

Can it speed up telecommuting wait times?

Yes. The high-speed access enables your computer at home to operate at virtually the same speed as the computer at the office. The speed lets you be efficient in your work at home and frees your computer from timely downloads.

What other applications are available with Valstar DSL?

With high speed Internet access, you can participate in interactive sessions in ways you couldn't believe. The applications include: downloading files, research, chat and newsgroups, interactive games, distance learning, virtual reality, high-speed interactive entertainment, and streaming real audio and video.

What kind of computer do I need?

Valstar DSL is available to both PC and Macintosh platforms. Click here for the minimum system requirements.

How does Valstar DSL compare with cable modems?

Cable modems offer service over a shared cable. There may be hundreds of users connected to the same cable line, so access speed is compromised because more users share the same lines. With Valstar DSL, you get dedicated access therefore you do not share the line with any other subscriber.

Can I host a Web Page?

Yes. Included in your Valstar DSL package is 5 MB of personal storage space. This is for Personal use only. Please review our policy regarding personal pages.  If you require more space, please contact us at 518-537-7827 or toll free at 1-866-380-TECH(8324).  Additional storage space is available for a fee ($2.00 per MB per month).

How much does it cost?

Valstar DSL is available in 4 competitively priced packages. Compared with other providers and alternative technologies, Valstar DSL gives you high speed connectivity at the most comparable, affordable rates. Click here for rates.

Where will Valstar DSL be available?

DSL is currently available within Germantown's 537 telephone exchange.

How do I order Valstar DSL?

It's as easy as dialing 518-537-7827 or toll free at 1-866-380-TECH (8324).

What if I have a technical question ?

Please call us at 1-866-380-TECH (8324).

If you have a question that was not covered, please email us and we'll get back to you with an answer.